Stress Less: Keeping Your Cool In Customer-Facing Roles 

Date: Sunday June 14th 

Venue: Albany's Historic Whaling Station 

Fee: $55 + GST 

Time: 9am-4pm 

With increasing demand across hospitality and tourism, stress and burnout are becoming more common.

This practical wellbeing workshop is designed to help you manage pressure, build resilience, and feel more in control at work.

Through simple tools, guided techniques, and real-world strategies, you will learn how to stay calm, support your wellbeing, and continue delivering great customer experiences.

Who Should Attend

• Tourism and hospitality staff

• Volunteers and community groups

• Visitor-facing businesses

What You’ll Gain

• Practical knowledge to confidently assist visitors

• Stronger customer service skills through real scenarios

• Techniques to manage stress during busy periods

• Improved communication and cultural awareness

• A shared understanding of how we present Albany

---

---